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FREQUENTLY ASKED QUESTIONS

ARE YOUR ITEMS MADE BY SWEATSHOP FREE MANUFACTURERS?

Yes, 100%. We produce our items together with local craftsmen and artists. We make sure all the workers work in a safe environment. We never put profit before people, which means we pay all our partners a fair price.

 

DO YOU HAVE A SIZEGUIDE?

Please see our size guide for exact measurements and sizes per item.

Click here to see our Size Guide

 

HOW MUCH IS SHIPPING

We offer free world wide shipping on orders of €100 or more.

We invite you to sign up to our newsletter to get exclusive promotional codes for free shipping or discounts on your order.





































Cards Mailbox Items* Clothing Packages
The Netherlands €1 €3 €8 €7
Europe €1,50 €4 €8 €10
United States €2 €5 €8 €20
Worldwide €2 €5 €8 €20

*Items that fit the mailbox are: Headwraps, Earrings, Necklaces and Small Wall Hangings. For the exact shipping cost, see the shipping calculator on the check out page.

 

WILL I HAVE TO PAY ANY DUTIES AND TAXES ON TOP OF MY ORDER?

You will be liable for all import duties, customs and taxes. These will be due at the point of, or after delivery. Please be aware that Ubuntu-Wear does not have any control for any duties, customs, and taxes levied by the country your order is being shipped to. We cannot tell you what the cost will be as these charges can vary and as the packages that go through customs are randomly selected.

Clothing:
All European orders are shipped out from Europe.
All Worldwide orders are shipped out from the United States.

Other Items:
All other items are shipped out from the Netherlands, Europe.

 

HOW LONG DOES IS TAKE BEFORE MY PACKAGE ARRIVES?

Processing Time
Clothing: Please note our items are made to order, to avoid holding too much inventory and produce anything that goes out of season and needs to be thrown away. These shipping delays may vary (shorter or longer) in some cases depending on the demand. But the average is 3-5 business days.

Other Items: All other items will be processed within 1-2 business days.

Shipping Time:
There may be an occasional delay due to Customs Clearance processes or out of stock items.





































Processing Time: Clothing Processing Time: Other Items Shipping Time: Clothing Shipping Time: Other Items
the Netherlands 3-5 business days 1-2 business days 3-5 business days 1-2 business days
Europe 3-5 business days 1-2 business days 3-5 business days 3-5 business days
United States 3-5 business days 1-2 business days 3-5 business days 5-10 business days
Worldwide 3-5 business days 1-2 business days 5-10 business days 10-15 business days

 

HOW CAN I TRACK MY ORDER?

Once your order is shipped, we will send you an email containing the expected delivery time. For packages we give you a tracking number. This tracking number might take up to 3-4 days before it updates.

If you didn’t receive this e-mail, contact us at info@ubuntu-wear.com and tell us your order number, so we can supply you with the right info.

WHAT IS YOUR EXCHANGE/RETURN POLICY?

If for any reason you are not satisfied with the product you have ordered online from Ubuntu Wear, you can return it within 30 days of purchase and we will refund your purchase cost.

The Product must be in original condition, unworn, unused, and with original tags attached. Refunds are issued in the same tender as the original purchase. You may return items by posting them back to us. Please include your sales receipt with your return. If you would like a replacement or exchange you will need to place a new order online. Please note that this policy only applies to online purchases. Any parcels sent to Ubuntu Wear Returns are the responsibility of the customer until they are received by us. We recommend using a postal tracking service on any returns and do not cover the cost of return postage.

Ubuntu Wear Returns Address:

Ubuntu Wear
Oosterlaan 144
8072 CB Nunspeet
The Netherlands

WHAT IS YOUR CANCELLATION POLICY?

An order can only be cancelled/changed up to the point it is dispatched. Please contact us ASAP by email (info@ubuntu-wear.com) if wishing to change your order. You will receive an email advising you when your order has been dispatched.

 

WHAT ARE YOUR ACCEPTED PAYMENT METHODS?

We accept any of the following: American Express, Master Card, Visa, PayPal, Sofort, IDEAL and Bitcoin.