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What is your exchange policy?

What is your exchange policy?
November 8, 2019 Ubuntu

All our items are made to order. This is why we do not accept returns. One-time size exchanges are possible within 30 days from the date you received your order.

  1. We only accept size exchanges.
  2. Exchanges can be made for up to 30 days from the date you received your order.
  3. All items must be in their original condition (never worn or washed).
  4. Please pack your items with their tags and the invoice included in the original packaging.
  5. Please include your order number.
  6. You are allowed to exchange one time only, so please ensure to order the correct size.
  7. You will have to pay the return shipping, but we will cover the shipping cost for the new item.
  8. After mailing the item back, kindly email a copy of the receipt and the tracking number to info@ubuntu-wear.com.
  9. As soon as we receive the return, we will issue you a store credit to place a new order for the correct size.

Our mailing address is:

Ubuntu Wear
Henriette Visscher
Oosterlaan 144
8072 CB The Netherlands