If your order is marked as ‘delivered’ but you have yet to receive it, please follow the steps below:
- Verify that the address you provided is correct
- Check with your neighbors
- Contact your local post office
- Email us at firstname.lastname@example.org for support
IMPORTANT NOTICE FOR INTERNATIONAL ORDERS
For international orders, if the tracking says your order was delivered but you haven’t received it, please contact customs right away! You may need to pick up your package.
If the package is not picked up within three days, the order will be returned to us. We can reship the order, but you will have to pay the postage again.