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The status of my order is ‘delivered’ but I haven’t received it. What should I do?

The status of my order is ‘delivered’ but I haven’t received it. What should I do?
November 8, 2019 Ubuntu

If your order is marked as ‘delivered’ but you have yet to receive it, please follow the steps below:

  1. Verify that the address you provided is correct
  2. Check with your neighbors
  3. Contact your local post office
  4. Email us at info@ubuntu-wear.com for support

IMPORTANT NOTICE FOR INTERNATIONAL ORDERS

For international orders, if the tracking says your order was delivered but you haven’t received it, please contact customs right away! You may need to pick up your package.

If the package is not picked up within three days, the order will be returned to us. We can reship the order, but you will have to pay the postage again.