There are a few potential reasons why this happened:
- The address provided was incorrect or information was missing.
- The item is waiting to be collected but wasn’t picked up within the allotted time.
- The addressee was not available at the time of delivery.
To have your order re-shipped, please send us an email at firstname.lastname@example.org.
IMPORTANT NOTICE FOR INTERNATIONAL ORDERS
For international orders, if your parcel is in-transit for a long time, please contact customs right away! You may need to pick up your package.
If the package is not picked up within the allotted time, the order will be returned to us. We can reship the order, but you will have to pay the postage again.